Friday, April 4, 2014: 11:30 AM-12:30 PM
Convention Center: 275
Sport: Management & Administration
Intended Audience: K-12, Post Secondary Instructor/Faculty
| Speaker: | Christine Ruth Lottes, Kutztown University of Pennsylvania, Topton, PA |
Effective communication can be difficult, especially when we must approach someone with a concern. This session will utilize a six-step model appropriate for coaches and sport managers who must address a problematic issue. Real-life case studies will be presented during the session. Participants will learn (and practice) concrete and practical ways to plan for difficult conversations in order to increase the probability that these interactions are productive. (CEU)
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